Refunds + Shipping

Food Safety First
Because our treats are perishable food items, we cannot accept returns once a package has
been opened. However, your satisfaction is very important to us.

Damaged or Incorrect Orders

If your order arrives damaged, melted, or incorrect, please contact us within 48 hours of
delivery. Email us at [your email] with your order number and a photo of the issue, and we’ll
make it right with a replacement or store credit.

Lost or Delayed Packages
We’re not responsible for delays once a package has been handed to the shipping carrier, but if
your order is lost in transit, we’ll work with you and the carrier to find a solution.

Refunds & Credits

• Refunds are offered on a case-by-case basis for orders that arrive in unsatisfactory condition.

• In most cases, we will provide a replacement or store credit rather than a refund.

• Refunds, when applicable, are issued back to your original payment method.
   

Wholesale & Bulk Orders
Wholesale and bulk orders are final sale. Please review your invoice carefully before confirming
your order.

Contact Us
Questions about your order? Email us at [your email] within 48 hours of delivery and we’ll be
happy to help.