Refunds + Shipping
Food Safety First
Items are non-returnable due to food safety reasons, but if there's an issue with your order, please email us at hello@sugarappletreats.shop
Damaged or Incorrect Orders
If your order arrives damaged, melted, or incorrect, please get in touch with us within 48 hours of
delivery. Email us at [your email] with your order number and a photo of the issue, and we’ll
make it right with a replacement or store credit.
Lost or Delayed Packages
We’re not responsible for delays once a package has been handed to the shipping carrier, but if
your order is lost in transit. We’ll work with you and the carrier to find a solution.
Refunds & Credits
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Refunds are offered on a case-by-case basis for orders that arrive in unsatisfactory condition.
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In most cases, we will provide a replacement or store credit rather than a refund.
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Refunds, when applicable, are issued back to your original payment method.
Wholesale & Bulk Orders
Wholesale and bulk orders are final sale. Please review your invoice carefully before confirming
your order.
Contact Us
Questions about your order? Email us at [your email] within 48 hours of delivery and we’ll be
happy to help.
